FAQ
Products and Services
Vegetable Box: Each box contains 10-12 varieties of vegetables (enough for a family of 3-5 people for about 1 week)
Fruit & Vegetable Box: Each box contains 2-3 varieties of fruit (the number of items varies depending on fruit prices) in addition to 10-12 varieties of vegetables.
Our boxes contain fruit and vegetables that are in season at any given time of year.
Sometimes we include the same items each week, but we try to offer a wide variety, such as produce grown by different producers or different varieties of the same produce type.
Yes, you can. If you have any allergies or foods that you can’t eat, please indicate as such under Order Note at the time of purchase. We will make sure that your box does not contain these items and replace them with something else. Due to our focus on seasonal produce, please note that we are unable to accommodate requests for specific foods to be included.
Currently, most of the produce included in our boxes is grown in Gunma Prefecture.
In Gunma Prefecture, a variety of agricultural products are grown throughout the year, taking advantage of differences in elevation.
Strictly speaking, "pesticides" are defined as substances that "protect crops" and that "are sprayed for symptom improvement." Pesticides have the effect of eliminating things that are harmful to crops, such as pests, diseases, and competing weeds, and help crop growth (such as plant hormones). They are also substances that are "registered as pesticides.”
Being "pesticide-free" doesn't necessarily mean produce is safe. Pesticides also have positive attributes. Depending on plant growth conditions and the environment, a minimal amount of pesticides may be used to prevent pests and diseases. The amount and types of pesticides vary depending on the producer.
At Farmers Marche, we handle products from producers for which we can absolutely verify where and how they were grown. Prior to shipment, a third-party organization verifies whether pesticide levels used to cultivate a given type of produce exceeds the standard set by the Japanese government. Unlike products that producers ship to the market, which use a level of pesticides that falls just short of the standard, there are hardly any producers who use pesticides during the winter season, since there is minimal pest damage.
Shipping
With the exception of certain areas (Hokkaido, Izu Islands, Ogasawara Islands, Chugoku, Kyushu, and Okinawa), boxes will be delivered every Saturday. For deliveries to Hokkaido, Izu Islands, Ogasawara Islands, Chugoku, Kyushu, and Okinawa, it will take an extra 1-2 days, and in certain areas within these regions, it may take 4-6 days.
You can track and confirm the status of your shipment from the Yamato Transport “Track Shipments” website using the issued tracking number.
Please confirm your tracking number (12-digit or 11-digit number) sent to you by email at the time of shipment, then access the Track Shipments website and enter the tracking number. *You can also check the status of forwarded shipments.
Access the Track Shipments website HERE.
http://track.kuronekoyamato.co.jp/english/tracking
If you did not receive your shipment due to not being home, please arrange for redelivery based on the information listed on the Attempted Delivery Notice.
If you would like to change the delivery date, time, or address, please make your request by clicking the [Track] button and then selecting [Change Pickup Date,Time, or Address] from the link below the tracking number.
Delivery delays and suspensions to certain areas by shipping companies due to the impact of disasters, road closures, or other circumstances on the transportation network can be confirmed on the Yamato Transport website under "Important Notices."
https://www.yamato-hd.co.jp/english/
Managing Subscriptions and Orders
If you wish to modify your delivery frequency, you can do so via your My Account page.
Please follow the steps below.
Open My Account page
> Click the [Subscription] button
> Select your desired delivery frequency from “Repeats Biweekly／Monthly”
> Click the [Save] button.
Next confirm that your status is Active and that delivery frequency has been updated.
You can also check the next scheduled delivery date from the Billing Schedule column.
If you wish to pause deliveries for an extended period, you can do so until you complete procedures to resume deliveries, by following the instructions below.
Open My Account page
> Click the [Subscription] button
>Click the [Pause My Subscription] button
If you would like to resume deliveries, please follow the following steps.
Open My Account page
> Click the [Subscription] button
> Click the [Resume My Subscription] button.
Yes, you can change your subscription type or add single items to your order from your My Account page by following the instructions below.
Open My Account page
> Click [Edit] under the Items column
> Click [Add Item]
> Add the item you wish to change to
> Click [Remove] to cancel the item you wish to delete
> Click the [Save] button
Orders placed by 23:59 every Monday will be shipped on Friday of the same week. Orders received after this time will be delivered the following week. Currently we do not deliver products on specified dates and times. Orders will arrive the following day at the earliest.
It depends on your order cycle.
Please change your Billing Schedule from your My Account page before your order is confirmed (automatic payment).
Products confirmed by 23:59 every Monday will be shipped on Friday of the same week. Please check your order cycle and choose an appropriate date between Tuesday of the week before the desired delivery date and Monday of the desired delivery week.
Please follow the instructions below to change your delivery schedule.
Open My Account page
> Click the [Subscription] button
> Click (select) the subscription you would like to change
> Click [Reschedule] under Billing Schedule
> Change the Billing Schedule on the calendar
If you are unable to change your delivery schedule from your My Account page by the above deadline, please contact us via the Contact Us form or email (farmersmarche@antenna-marketing) by Wednesday morning of the planned shipping week.
You can update your delivery address from your My Account page.
Your address needs to be edited in two places. Please complete both (1) and (2) below to update your address.
（1）Open My Account page
> Click the [Edit Addresses] button
> Update details
> Save your changes by clicking the [Edit Addresses] button
（2）Open My Account page
> Click the [Subscription] button
> Click the [Edit] button under Shipping
> Update details
> Click the [Save] button
For products for which payment has already been processed, address changes are not possible. If you wish to make changes, please contact us via the Contact Us form or email us at farmersmarche@antenna-marketing.com at least 3 days before the scheduled delivery.
We‘re sorry to see you go! You can cancel your subscription from your My Account page.
Follow the instructions below to cancel your subscription.
Open My Account page
>Click the [Subscription] button
> Select (click) the subscription box you would like to cancel
> Click the [Cancel My Subscription] button
Confirm that your subscription status has changed to “Cancelled.” You will also receive a notification email confirming the cancellation.
You can change your subscription payment information by following the instructions below.
Open My Account page
> Click the [Subscription] button
> Select (click) the subscription box you would like to cancel
> Click the [Edit] button under Payment Method
> Confirm your email address (You will receive an email with the subject “Edit Payment Details”)
>> Click the [Confirm Payment Information] button
> Update your payment information (Edit payment details)
> Click the [Update] button
Other
Although we take the utmost care in checking and packaging our products, damage may occur due to the environment in which the products are transported after the boxes are handed over to the shipping company.
In the unlikely event that a product is defective, please contact us via the Contact Us form or email us at farmersmarche@antenna-marketing.com within 3 days (including the day of delivery) of receiving the product. In either case, please state the details of what is damaged and how (e.g., the product is rotten, damaged, or contains a foreign object), making sure to also submit a photo clearly showing the condition of the product. After confirming the condition of the defective item, we will take the appropriate course of action.
We ask that you receive your order as soon as possible after it is shipped. The quality of some items may deteriorate after a few days have elapsed from the time of shipment. We cannot guarantee the quality of an order due to a delay in receiving it.
Inquiries: farmersmarche@antenna-marketing.com
Since all products offered on this website are food products, we are unable to accept any returns or exchanges. However, this does not apply if the delivered product is damaged, soiled, etc., or if you received a product that differs from the one you ordered. In either of these cases, please contact us using the Contact Us form or email us at farmersmarche@antenna-marketing.com.